In this issue:
1. Apple iPhones & iPads
2. Products with no Refund Policy – HELP!
3. Adsense 30 Day Video Course, Forum etc
Firstly I would like to thank everyone who's written to me wishing me a speedy recovery. I am still a long way from recovered but I am now off painkillers and anti-inflammatories. The pain is now more of a general discomfort in the shoulder and elbow, and I have movement and some strength back in my hand (about 60%).
While I've been on medication I have stayed off alcohol so I'm happy that once again I can enjoy a glass or two of my favourite red wine, the Australian Yellow Tail Cabernet Sauvignon.? If you haven't tried it, I highly recommend you do, it's brilliant despite the fact that one review I read says it's like Fanta – or maybe they just meant you can drink it like Fanta – no arguments from me on that one ;).
While I am able to type, I'm sticking with Dragon NaturallySpeaking to dictate this newsletter as well as a lot of the content that I'm writing.? I have found it a real time saver despite the fact I am a good typist.
Let's get on.
1. Apple iPhones & iPads
OK put your hands up. Who's bought the new Apple iPad?
What do you think of it?
I am eagerly awaiting their arrival in Spain as I can see it will be a great tool for reading PDF files as well as a lot of other applications, like a bigger screen for playing games 🙂
My wife is so eager to get her hands on one that she wants to order it from America. However when I pointed out the problems we have with customs over here and the fact that we may well be charged extra tax in Madrid, she suggested we fly to America instead.
I think will just wait, but I love to hear your comments if you own one. Leave a comment at the end of this newsletter.
On a similar topic, my old mobile phone broke not so long ago, and I relented and bought an iPhone. I like it, but one of the applications I used my old phone for was GPS, and the iPhone seems very poor in this respect, with my location being about 3 km out. Maybe that's just poor satellite coverage in Tenerife, I don't know, but the application that helps you find your car only really gets you within a 3km radius 🙁
There are a couple of applications I really love, and I thought I would ask if there are any applications that you have on your iPhone that are essential to your daily life.
The two that I have and use daily are an accounts program called iExpenseIt.? Once it's set up it's really easy to keep track of where money is being spent, and at the end of the month I can get a nice report to see where the money has gone. It literally takes seconds to put a new transaction into the software, and I have all my direct debits in their too.? I suppose the only problem is that you have to get used to using the software every time you pay for something.
The second application I use almost daily (although with my bad hand I haven't used it much in the last five weeks) is a game called Solitaire City.? I have the Lite version which is free, and although I've only just noticed this the Lite version has two games – Spiderette & Double Klondike. I personally only play Spiderette, and only using one suit of cards.? If you play this game, let me know your high score is. Mine is 9343, with the game completed in one minute 15 seconds.? To get on my high score table, you need to get faster than one minute 22 seconds.
Are there any great games that you like on the iPhone (or iPod touch)?? let me know in the comments section if there are, as I'm getting a bit bored of solitaire city and finding it increasingly difficult to get on the high score table.
2. Products with no Refund Policy – HELP!
Before I begin, let me state that in general, I have no problem with products having no refund policy if:
- (a) work, and
- (b) do what they say on the box.
This is particularly true of information products because once someone has read an informational product, there is no taking back that information.
However, software is a different beast altogether and with registrations linked to a central database, it is difficult to provide a good reason why there is no refund policy.? If someone wants a refund, delete their reg details on your server and they lose access.
If a product has a no refund policy, then surely that should be clearly stated during the buying process!
In that case, a full trial version should be available with the complete feature set (else how would you tell it could work properly)?
The above is my opinion, and from emails I have from software authors, not everyone agrees, but it is your right to disagree.? I too am a software author, and I treat my customers fairly.? If they want to see my guarantee, read my sales page or the purchase agreement.
OK; onto the story…
I bought a product to review this week called SubmitEaze.
I found the software was a little buggy.? The feature to auto-register with article directories did not work properly, and the reports on which ones it did work on were unreliable.? I also found that on one screen a button disappeared sometimes.? On top of the bugs, the software did not work the way I wanted it to (my fault for not looking at their demo).? However, I could work around the way the software functioned, but I did want to see if I could bring the bugs to their attention.
I went to the forum to try to get help on this product, but it doesn't look like the forum is moderated at all because it's full of obscene photos from Russian websites.
I therefore contacted their support via e-mail (three times in total to ask about different issues) to ask for help in using their software. The replies I got back told me:
1. the software will not work the way I want to (that's OK as I said earlier, I can work around that).
2. I was told that the software did auto-subscribe correctly to the article directories (not on my computer it didn't). So a denial that I could possibly be having any problems with the software working as intended.
Here is what I asked:
“I have looked all over your site but cannot find a purchase agreement of any kind.? No legal docs etc.? What is your refund policy?”
.. and here is the reply I got in return:
“It's in the license agreement that you accept when installing.
Due to the nature of the software, i.e. submitting to web directories in a very short period of time, we are not able to provide refunds on our product.? It is for this reason we provide a trial of our software so that you can understand how the software works prior to purchasing.? We also provide a range of video demos which clearly demonstrate the features provided with the software.
I can assure you that it is incredibly rare that we are asked to provide refunds, and we have many thousands of happy customers.”
So it seems that their official line, should you ask, is that there is NO refund policy.
However, let's look at the relevant section of the install agreement:
?4. LIMITED WARRANTY Pivotal Systems Ltd. warrants that for a period of six (6) months from the date of acquisition , the SOFTWARE, if operated as directed, ?will substantially achieve the functionality described ?in the documentation accompanying same. Pivotal Systems Ltd. does not warrant that ?the functions of the SOFTWARE will meet your requirements or that operation of the SOFTWARE will be uninterrupted or error free. Pivotal Systems Ltd?s sole liability for any breach of this warranty shall be, in Pivotal Systems ?Ltd?s sole discretion: A. to replace the defective SOFTWARE; or B. to advise you how to achieve substantially the same functionality with the SOFTWARE as described ?in the documentation through a ?procedure different from that set forth in the documentation; or C. if the above remedies are impracticable, to refund any license fee you paid for the SOFTWARE.?
See section “C”?? Does that seem to suggest a no refund policy to you?? Clearly what you are being told when you install is not what you will be told if you do ask for a refund!??? Legal or not, this is really unethical.? Giving buyers the impression that if the software did not work, they could get a refund, though my experience with their support staff suggested otherwise.
So far this year, I have only bought two products that did not offer a refund policy.
The first one you may remember, was a script for WordPress called WP Review Site by Dan Grossman.? I wanted a script that would let me turn a WordPress site into a Review site complete with visitor reviews and ratings.? I bought a multisite license but could not get the script to work on my servers.? Dan told me there was no refund policy, so that was $199 down the drain.
Incidentally, if you are looking for a plugin like this, I have tried a few and written a review of them here:
I guess I should learn a lesson from this. Don't buy something that does not have a refund policy (or at least a FULLY working trial).
Even a one-week refund policy would be enough for me because I could tell within the first day or two whether a product is any use to me.
Here is where you can help.
I would like to create a section on this site that lists products that do not come with a refund policy. More importantly, did the product works for you?
It is obviously clearly unfair if you buy something that doesn't work and there's no way to get your money back, so I would love to hear about it.? And dont think Paypal will protect you because they wont.? I have contested a purchase in the past that did not work, and Paypal judged in favour of the seller.
If you have a product that did not come with a refund policy or full trial version, and it DID NOT work or was complete junk,? please leave a comment at the end of this newsletter and I will try to put together a section on the website where we can list of products without refund policies and potential problems with those products.
I am not really interested in sites that clearly display their NO REFUND policy, as this is more a case of buyer beware than buyer being tricked into a false sense of security.
It really is a shame I cannot recommend SubmitEaze for the reasons stated above, because if it did work the way its suppose to, it would be a really useful tool.
3. Adsense 30 Day Video Course, Forum etc
Do you publish Adsense on your website?
In recent months I have highly recommended an Adsense course by a guy called John.
His Adsense Masters course is one that really does put a lot of the pieces of the jigsaw puzzle together.? It is the course I've been using to create my own Adsense websites, and though I have been changing a few things to make my sites a higher quality than the average “Made For Adsense” site.
John makes an incredible living from Adsense and his e-book shows you how you too can start making money with Adsense.
During this week, John kindly gave me access to his private members forum. Anyone who has bought his Adsense book can get access to this forum for $47. I seem to remember that this forum was a monthly subscription in the past, but $47 bow gives you lifetime access (as long as you behave yourself of course).
I have been on the forum myself for probably a couple of hours each day this week, just reading. What strikes me about the forum is that the people on there genuinely try to help each other. They are all at different levels and they all started at different times. Some are just starting out while others have become quite successful using John's system.
There is a great section in the Forum called “Success Stories, Journals & Testimonials”.
This area has people providing live updates to their own success.? What you can see in these forums are people who are working hard and starting to see the benefits of their work. You get to feel their excitement at breaking $10 per day, $30 per day, $50 per day and much more.
This forum is only open to those who've bought Johns course.
However I know a lot of people who read my newsletter have bought the course, and to you I would say that the forum really is worth the $47.
Just login to your account and you'll see an option on the right to subscribe to the forum. I don't think you'll regret it. And before you think I'm telling you this to get a commission, I'm not. If you join the forum I don't get anything.
One of the things John is doing at the moment is preparing a 30 day video course. It should hopefully be available at the beginning of May (but don't hold me to this as I'm just quoting times from the forum). The video “diary” is going to go on sale at $197 when it is ready, but John is offering forum members a pre-release price of just $99.? I personally cannot wait for this video series.
To quote John from the forum:
“I have decided to put together a video series that documents my work, starting out from scratch and working over a 30 day period.
I will open up a new Adsense account to show you my daily earnings, every work day's tasks: From niche selection to keyword choice, content creation and site promotion.
Only 2-3 hours of work will be done each day, and every step of the way (including earnings reports) will be recorded on video.”
This video course has the potential to be outstanding, and from what I've seen of John and his work I have no reason to think it won't be. If you already subscribe to his forum, I think you should seriously consider pre-ordering the video course because it's not often you get to see a business being built from scratch within 30 days working 2 to 3 hours per day.
For those of you who have bought Johns book, I would highly recommend that you consider joining the forum.
When you're in the forum, spend a few hours reading what people have to say about John, his course, and their own personal progress and success. I think you'll see why so many people are very excited about the new video course. Once again, although I am recommending you consider the video course, I won't make any commission if you buy it. I am just making you aware that something “interesting” will be available very soon.
If you would like to get access to John's Private forum, you will need to buy John's Adsense Masters Course first. Once on the forum, you still have time to pre-order the video course if you want to.
Well, that's it for this issue.? If you want to ask a question or have a comment about anything in this newsletter, please leave a comment at the end of this newsletter.
Have a great week!
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