Yeah, this sucks. I recently bought a wireless dongle for my laptop, was told in store it was top the the range and should be more than adequate for my needs. So i bought it. Only to find out the reception is worse than my exisiting dongle and it doesn’t support WPA wireless networks, despite not saying so on the box! very frustrating as now i can’t return it. Wished i had bought it online as at least then i would be covered by distant selling regulations.

So let me get this right, you’re lambasting this company even though you don’t actually have a problem with the product – that’s nice of you! What a nasty person you are.

I’ve actually bought SubmitEaze since reading your newsletter as it got my interest and I wanted to see what it did. Personally, I can’t fault it – it’s a great product. I will NOT be asking for a refund.

As a software manufacturer, they DO NOT NEED to say that they don’t provide refunds because it is implied that because it’s a software product that refunds are not given. When I go to PC World and buy a product I do not see big signs above the counter saying “NO REFUNDS ON SOFTWARE”, even though they will not refund opened software packages. If I am concerned about it then I would ask BEFORE I purchased – people can do the same with SubmitEaze if it’s something they are concerned about prior to purchasing. Are going to to start picketing PC World too because they don’t display a “no refunds” sign?

As you demonstrated when you asked them, they did reply and stated that they don’t give refunds, and gave a valid reason why. They didn’t try and cover it up, but you still went on your one-man crusade to try and damage their business. Nice.

Also, as they pointed out, the state their refunds policy on their license agreement. What more do you want?! Just because you couldn’t be bothered to read it when you installed it, that makes it their fault? Oh yes I forgot, it’s always someone else’s fault, isn’t it…