Comments on: Long Tail Cash

By: Wayne

Wayne — Thu, 17 Sep 2009 19:59:11 +0000

I am really surprised by the comments from the person who said that they did not get a response from LTC. I had a problem with the initial download and I had a response in what seemed like 10 minutes.

As to the product, I could care less what version of wordpress is used in the demo. The principals remain the same. I really like this product.

By: Dave

Dave — Thu, 09 Jul 2009 21:00:12 +0000

Thanks for forwarding the email to me Andy.

There is a saying that when you poke a finger at someone you should look at the direction the other three are pointing…

We have a support site @ http://0toCash.com/support. Usually people get replies within 24 hours but on occasion things take a little longer. I think in this case we replied in a timely manner to Mr Geasey.

Let’s see…

Mr Geasey’s first message in the support system has this header:

Richard Geasey
[98.237.204.112]
07/02 18:23

The reply has a header:

0toCash Admin (admin)
[24.131.111.218]
07/02 19:57

That’s an hour and a half response.

The *content* of the message was to say that LTC is “out dated” – the main thrust was that Commission Junction doesn’t run ebay’s affiliate program anymore and that WordPress has been updated multiple times in the past 15 months.

All true except for some minor details…

1. updates to the eBay script were sent out to all owners and are included in the materials. These cover the use of ePN as the affiliate manager.

2. WordPress has indeed been updated and the new LTC 2 does use the modern versions of wordpress (2.8x). That said, using an older version of WordPress has NOTHING to do with making money online.

I agree completely that the WordPress site structure material should be updated along with the plugins used, etc. But that has nothing to do with the approach and the site structure and model.

The other day we received another email from Mr Geasey saying we didn’t reply to support.

What is probably happening is that emails aren’t being delivered or are in his junk folder. This happens all the time and increasingly so even with commercial autoresponders like aweber.

The evening after receiving Mr Geasey’s notice that he didn’t see his support request replied to we sent another ticket response with the header

My Geasey’s header:

Richard Geasey
[98.237.204.112]
07/08 18:59

our first one is…

0toCash Admin (admin)
[71.87.153.11]
07/08 19:41

Then we made another ticket reminding him he can LOG INTO the support system ANYTIME and check for a response. Even if the email is missing it’ll still be in the ticket system.

That email and support response went out:

0toCash Admin (admin)
[71.87.153.11]
07/08 19:42

Final thing – we sent out an email directly to Mr Geasey last night.

So that’s my side of the story and I think that our response time was fine and reasonable.

Don’t get me wrong – we screw up. Emails get lost, things don’t get replied to. But this is the exception and not the rule. And the value of ANY ticket system is that you can log into the thing and check for a response.

I hope Mr Geasey sees this message and sees the tickets that have been there about his questions.

By: Andy

Andy — Thu, 09 Jul 2009 07:24:55 +0000

I’ll send him an email and point him to this thread.

By: Rich Geasey

Rich Geasey — Wed, 08 Jul 2009 23:55:08 +0000

Fair enough Andy, your readers should also be aware that the developer does not respond to emails about this issue. I should have checked the date on your post.

He’s selling out of date product. While most of what he says is useful, some of the practical implementation is not possible due to the outdated nature of the material.

By: Andy

Andy — Fri, 03 Jul 2009 07:51:50 +0000

Rich
Firstly, the review score was correct at the time I reviewed it. That would be 17th February 2008 (forget the dates on this site as an indicator of when something was first published – I moved my old site over to WordPress so the date you see on each page is the date the original review was copied over). That is something you can blame me for, as I should have updated the published dates on all reviews.

However, Long Tail Cash IS NOT MY product. If my memory is correct, Dave Tropeano created it.

All of my reviews are fair and honest despite making a commission when something is sold from this website. I don’t usually review stuff I don’t like because it has cauised me too many problems with product owners in the past. That is why you wont see any bad reviews – oh, with the exception of this one: http://ezseonews.com/review/finding-jv-partners/